At The Stay Agency (“we”, “our”, “us”), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, thestayagency.com, or engage with our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide better services to our clients and improve user experience.
a. Information You Provide
When you fill out forms, subscribe to audits or guides, or contact us directly, we may collect:
- Name
- Email address
- Property details (e.g., OTA links such as Booking.com, Expedia, or Airbnb)
- Phone number
- Business name and website
- Any other information you voluntarily provide
b. Information Collected Automatically
We automatically collect certain technical data when you browse our website, including:
- IP address
- Browser type and version
- Pages visited
- Time and date of visit
- Referring website
- Device and operating system
2. How We Use Your Information
We use the information collected to:
- Provide requested services, such as audits and consultations
- Personalize your experience with tailored recommendations
- Respond to inquiries or customer support requests
- Improve our website’s performance and functionality
- Analyze usage trends and measure marketing effectiveness
- Send occasional updates, promotions, or offers (only if you’ve opted in)
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information in the following limited situations:
- With trusted third-party partners who assist in operating our website or delivering services, under confidentiality agreements.
- For legal compliance, such as responding to lawful requests or enforcing our policies.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Understand how users navigate the site
- Track performance analytics
- Personalize content and services
You may control cookie settings through your browser preferences. Disabling cookies may affect some functionalities of the website.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or deletions
- Withdraw consent at any time
- Opt out of receiving marketing communications
To exercise your rights, please email us at info@thestayagency.com.
7. Data Security
We implement industry-standard security measures to protect your data. However, no digital transmission or storage system is 100% secure. We recommend keeping your systems and passwords secure when submitting sensitive information online.
8. Third-Party Links
Our website may include links to third-party websites, such as OTA platforms or marketing partners. This Privacy Policy does not apply to external sites. We encourage you to review their privacy practices before engaging with them.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically to stay informed.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
The Stay Agency
Email: info@thestayagency.com
Website: https://www.thestayagency.com