These terms apply when you purchase a hospitality consulting service through thestayagency.com. “The Stay Agency”, “we”, and “us” refer to the provider of that service. “You” refers to the person or business placing the order. If you place an order for a business, you confirm that you are authorized to do so. These terms sit alongside the service description shown at checkout and any written proposal we both accept.
1. Services and scope
The service you purchase is the one identified in your order confirmation. The description and room count shown before payment form part of your order. We will confirm the specific inputs, deliverables, and practical schedule with you in writing before work begins. A request for a free snapshot or a custom quote is an inquiry, not a paid service order.
Work beyond the agreed scope, including additional properties, rooms, revisions, or ongoing management, requires a separate written agreement and price before we begin that work.
2. Prices and payment
Fixed service prices are shown in US dollars and, where applicable, depend on the property’s room count selected at checkout. The amount presented for approval at checkout is the amount we seek to collect for that order. Any separately agreed expenses or additional services require your approval before they are charged.
Some payment methods, including bank transfers, take time to clear. Submitting a payment instruction does not mean the order is paid. We confirm a paid order and begin arranging delivery after the payment is successfully received. If a payment fails, we will let you know so you can choose another payment method. Where tax applies, it will be handled in accordance with applicable law and reflected in the payment or invoice records.
3. Your information and access
Please provide accurate property, contact, room-count, and booking-channel information. You are responsible for having permission to share any information or grant any access needed for the service. We will tell you what access is needed and use it only for the agreed work. Delays in receiving necessary information or access may affect the delivery schedule.
4. Delivery and results
We provide professional analysis and recommendations based on the information available to us and the agreed scope. Findings may depend on data and systems supplied by you or third parties. Revenue, occupancy, ranking, and booking outcomes cannot be guaranteed. You remain responsible for business decisions and for approving any changes to your accounts or rates unless a separate agreement expressly authorizes us to make them.
5. Changes, cancellations, and refunds
If you need to change or cancel an order, email us as soon as possible. We will confirm what work has started, what has been delivered, and whether any unused amount can be refunded. If we cannot provide the agreed service, we will contact you to arrange an appropriate resolution, including a refund for work we cannot provide. Nothing in these terms removes any cancellation or refund rights you have under applicable law.
6. Reports and materials
You keep ownership of the information and materials you provide. Once the relevant service is paid for, you may use its final reports and recommendations within your own business. We retain ownership of our pre-existing methods, templates, and tools. Neither party may use the other’s name, logo, or confidential material publicly without permission, except where required by law or to provide the agreed service.
7. Third-party services
Booking platforms, payment providers, and other external services have their own terms and may change their features, policies, or availability. Unless a written proposal says otherwise, their fees and subscriptions are not included in our service price. We are not responsible for their independent decisions or outages, but will explain any material effect on work we have agreed to perform.
8. Privacy and contact
Our Privacy Policy explains how we handle personal information. For questions about an order, a cancellation, or these terms, email info@thestayagency.com. We will try to resolve any concern with you directly.
9. Changes to these terms
We may update these terms for future orders and will publish the updated date on this page. The version presented when you place an order applies to that order unless we both agree to a change in writing. Nothing in these terms limits rights or responsibilities that cannot legally be limited.